HairGo is committed to providing high-quality service to all users. If hairstyle generation fails or does not meet quality standards, credits will be automatically refunded to your account without manual application.
Important Notice:Subscription plans are non-refundable once purchased. Please carefully confirm your plan selection before subscribing.
You may cancel your subscription at any time, but paid subscription fees are non-refundable. After cancellation:
Within 7 days of purchasing a credit pack, if you have not used any credits, you may request a full refund:
Note:If you have used any credits from the pack, you are not eligible for a refund.
Visit the Refund Application Page and fill out the refund form
We will review your request within 1-2 business days
After approval, refund will be processed within 3-7 business days to original payment method
The following situations are not eligible for refunds:
If you disagree with a refund decision, you can contact us through:
We reserve the right to modify this refund policy at any time. Continued use of the service after policy changes indicates acceptance of the new policy. Major changes will be communicated to users via email.
This refund policy complies with the Consumer Rights Protection Law of the People's Republic of China and related laws and regulations. Any disputes will be resolved according to the laws of the People's Republic of China, with jurisdiction in the courts of Hangzhou.
If you have any questions about the refund policy, or need to apply for a refund, please visit our refund application page or contact our customer service team.
Last Updated: October 30, 2025
